The Texas Education Agency requires that all Educator Preparation Programs have a formal complaint process in which individuals may seek redress for alleged grievances. The Complaint Policy of The EPIC Educator Preparation Program is found in the EPIC Handbook.
The EPIC Program encourages students to discuss their concerns and complaints through informal conferences with their program staff.
If a resolution for a complaint is not achieved through informal means, a formal complaint is filed.
INFORMAL PROCESS: Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
FORMAL PROCESS: If an informal conference regarding a complaint fails to reach the outcome requested by the student, he or she may initiate the formal process described below by timely filing a written complaint form.
Use of this Formal Complaint Form is required. Completed forms and supporting documentation should be turned into the Main Office at YES-EPIC: 702 Cincinnati Road, San Antonio, 78210.